South Wales’ Leading Provider of Stairlifts, Mobility Scooters, Recliners & more!
See our complete range of Flexyfoot Shock-Absorbing Walking Aids
Folding, Boot, Pavement, & Road Scooters with a load of FREE Extras!
Trustindex verifies that the original source of the review is Google. Excellent service... delivery of my new mobility scooter occurred ahead of schedule and lots of helpful advice. I shall be using their services again !
Owner's reply
Thank you for your kind words Wyn, and we really do hope you're motoring along happily on your new Mobility Scooter! We'll always do our best in keeping our service as efficient and fast as possible, and offering honest and impartial advice where possible. Thank you Wyn👍Trustindex verifies that the original source of the review is Google. Telephoned Ability Assist yesterday for a removal of a stairlift. Tristan was very helpful and came to dismantle stairlift today! Excellent service and very respectful of your home. Tristan was very knowledgeable about his work, with a polite manner. 5 Star 🌟 experience!! I would definitely recommend Ability Assist. I think that Tristan and his business partner is an asset to us in the valleys. Thank-you.
Owner's reply
Thank you so much for your feedback Michelle and glad we could assist with the Stairlift removal! We'll always take maximum care when doing any work and treat any customers home as one of our own🙌 We wish you all the best, and if there's anything at all you need in the future, please don't hesitate in giving us a call😀Trustindex verifies that the original source of the review is Google. I contacted them yesterday afternoon, as a family friend's stairlift had stopped working. Tristan arranged to go later that afternoon. She was very happy with the service / advice. Would highly recommend, prompt service and local.
Owner's reply
Thank you for your feedback and kind words Maria. Main priority for us was to get the lift moving as promptly as possible, whilst still being reasonably priced, and we managed just that🙌 We will be in touch soon regarding ongoing maintenance / servicing as discussed yesterday 😀 Thank you!Trustindex verifies that the original source of the review is Google. Had to call On Boxing Day as my scooter stopped working. We received a very prompt response which we were not expecting due to being a public holiday. Tristan offered to come out that day but as it wasn’t not urgent he came the following day. Diagnosed and fixed the problem within 10 mins. A very reliable friendly and knowledgeable service provided- would highly recommend.
Owner's reply
We'll always do what we can to get our customers back mobile as quickly as possible, mobility aids are depended upon at the end of the day, and aren't just a luxury. Hopefully you have many more trouble-free miles ahead of you and your Mobility Scooter in the New Year. Thank you so much for the feedback, it's highly appreciated 🙏Trustindex verifies that the original source of the review is Google. I recently contacted Ability Assist to help me purchase and install a stairlift for my parents, and I couldn’t be happier with the service. Their knowledge and expertise in finding the right solution for our needs were invaluable, they took the time to explain every option and answered all our questions thoroughly. The team’s professionalism was evident from start to finish, ensuring the process was smooth and stress-free. What impressed me most was their speed and efficiency, the stairlift was installed much quicker than we expected and in time for Christmas. I highly recommend Ability Assist for anyone in need of a reliable and caring service!
Owner's reply
Thank you so much for your feedback Sara! It was definitely a bit of a tricky one getting it in time for your parents visiting over Christmas but we managed🙌 We hope that they have the best time when they come down, and that the Stairlift makes navigating the house so much easier and safer for them! As discussed, if you or your parents have any questions when they're here, don't hesitate in picking up the phone to us 😄 Have a great Christmas!Trustindex verifies that the original source of the review is Google. We recently contacted Ability Assist for a service on my mother's Stairlift in Ebbw Vale. They arrived on time, and the service was a lot more thorough than any previous companies we've used. They also dropped off one of the Flexyfoot walking sticks we purchased at the same time! The shock absorbing ferrule is simply amazing, we have no other words, and the quality is levels above her existing cane, definitely a worthy upgrade! You will not find a better local company for any mobility needs, they genuinely care for their customers!
Owner's reply
We thank you and your mother for your repeated custom, it is truly appreciated. Hope she is getting along well with both products. We are so pleased to hear that our customers have the same reaction to the Flexyfoot items as we did when we first saw them, they really are incredible. We will always do our best for every single one of our customers, that won't change.Trustindex verifies that the original source of the review is Google. I recently purchased a mobility scooter and several mobility aids from Ability Assist for my father, and I’m extremely happy with the products and service. The scooter is comfortable, easy to use, and has given my father much more independence. The mobility aids, like the walker and grab bars, have greatly improved his safety and mobility at home. The team at Ability Assist were incredibly helpful and made the entire process smooth. I highly recommend them for anyone looking for reliable mobility products and excellent customer care.
Owner's reply
Feedback like this is why we do what we do! We are over the moon to hear that Mr Roberts has increased independence and mobility thanks to his mobility scooter, but most importantly that his safety has improved inside and outside of the home also! If there is anything at all we can assist with in the future, let us know and we will do our best to help 😀Trustindex verifies that the original source of the review is Google. Fantastic service! Prompt in attending my mother in laws on a sunday evening too! Very polite engineer Adam, went above and beyond! Highly recommended company!
Owner's reply
Thank you for your feedback, we do appreciate it! Glad we could be of assistance for your Mother-in-Law on the weekend. Any future issues, please don't hesitate to contact us.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
