Privacy Policy

Ability Assist Ltd            

  

Privacy Policy

Types of Personal Data we collect:

During business with us, we may acquire personal data consisting of Name of Customer, Name of person acting on behalf of Customer, Address, Telephone Number(s), Email Address.

We may also collect data relating to health conditions for the purposes of VAT Exemption on various applicable products.

Additional information not amounting to that of ‘personal’ would comprise of equipment type, serial numbers and general details/records of work carried out.

What we use the collected information for:

We purely collect this information for the purposes of carrying out our business, information on where equipment is based, whom it belongs to and contact details of that person so we may contact you to remind and arrange things such as annual servicing.

Where we acquire your personal information:

Your personal information is generally acquired when you contact us for business. Other sources of information may include that passed on via our contracts, suppliers or independent companies requesting us to undertake work on their behalf. Where we have acquired information from a third party, please note that their Privacy Policy is to be taken into account also and any issues with your information being passed to us, should be taken up with them directly.

Will my Personal information be passed on to anyone else?:

With exception to the following, we do not share our customers information. Such circumstances where we may need to share information includes:

  • Delivery information passed to a courier including Name, Address and Contact Number
  • Information passed to our supplier or manufacturer in the event they need to intervene to assist with, for example, a manufacturing issue. Name, Address and Contact Number along with product information may be passed on.
  • With your permission, should for any unforeseen reason a third party be required for their services or expertise; for example, where insurance may be offered on selected equipment you have purchased with us.

In all instances where appropriate information has been passed on, the third parties Privacy Policy will also apply and you would be advised to take a look at their policies if you so wish.

How long will you keep my information? And for what reason would you keep it for that length of time?

We keep our clients information for a period of up to 24 month after the last recorded job/purchase was carried out. This general period is such that it ensures that our services are no longer required from you so to ensure that equipment records are not lost in their entirety. Some customers may for any reason be unreachable after a 12 month period but are reachable on approach to the 24th month after purchase or last known job being carried out, at which time customer will be asked if they wish for routine maintenance to be carried out and if not whether they would like us to keep them on record for an extended period of time or information taken off our database.

Can I request a record of what information you have about me?

Yes, you are entitled to request your information at any time and we are happy to oblige for a small fee. This information can be emailed or posted to you.

My Personal data is incorrect, can I update it?

Yes, it is beneficial for all parties if information is correct and up to date, we would greatly encourage any such information to be brought to our attention and amended.

Can I request that my information is deleted at any time?

Yes, You are entitled to request this and we will carry out deletion of your records willingly. However on such a request, we may ask why you are making it, purely in relation to our business and whether in the future you would require our services again. If you did we would outline the negatives in carrying out deletion but would not argue or persuade you otherwise.

If I feel that you have mishandled my information in any way or have broken the terms of this policy, do I have the right to make a complaint?

If you feel that we have mishandled or broken this policy in any way we would appreciate it if you could first contact us directly to try and resolve the issue. We take all complaints seriously, however in most cases there would likely be a reasonable explanation or a simple resolution.

In the first instance you may contact us:

Write to: Ability Assist Ltd, 31 Cae Bach, Llangeinor, Bridgend, CF32 8PU.

Email: [email protected]

Telephone: 01873 818900 Or 01656 470082

If the above has been exhausted and no resolution has been met, you may contact the Information Commissioner’s Office:

Write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Textphone: 01625 545860

Telephone: 0303 123 1113

Monday to Friday 9am to 4:30pm

Changes to this policy:

We reserve the right to alter and amend this policy as required and without notice

Version 1: September 2024